Warranty Policy

  1. Warranty Duration:
    The warranty period varies depending on the product type and is specified for each product at the time of purchase. Please refer to the warranty details provided with the product or on our website.

  2. Covered Products:
    The warranty covers all products manufactured or supplied by Al-Muhtarifa Medical Store that experience manufacturing defects or material malfunctions during the warranty period.

  3. Excluded Products:
    The warranty does not cover damages resulting from:

  • Improper or incorrect use of the product.

  • Unauthorized modifications or repairs not approved by Al-Muhtarifa Medical Store.

  • Damage caused by accidents, negligence, or improper storage.

  1. How to Claim the Warranty:

  • The original invoice or proof of purchase must be presented when requesting repair or replacement.

  • Contact our customer service via phone or email to submit a warranty claim.

  • After verification of the defect, the product will be repaired or replaced according to the approved policy.

  1. Shipping and Repairs:
    In some cases, the customer may bear the shipping cost, depending on the product type and warranty policy.

  2. Warranty Validity:
    The warranty is non-transferable and is valid only for the customer who purchased the product directly from Al-Muhtarifa Medical Store.