Yes, Almohtarfa Medical provides specialized consultations before purchasing products to ensure that customers choose the most suitable solution for their needs. Our team assesses the customer’s health condition, weight, and daily usage patterns, and offers detailed guidance on maintenance, proper usage, and maximizing the benefits of each product. This ensures a safe and effective experience for all users.

All products at Almohtarfa Medical come with a specific warranty period depending on the type of product. The warranty covers manufacturing defects and material malfunctions but does not cover damages caused by misuse, negligence, or unauthorized modifications. Customers can claim the warranty by providing the original invoice or proof of purchase, after which the product will be repaired or replaced according to the warranty terms. In some cases, customers may bear shipping costs.

Customers can request a return or exchange within 14 days of receiving the product, provided that the item is in its original, unused condition. To initiate the process, customers must contact our customer service team via phone or email. Once the request is approved, they will be guided on how to return the product according to our instructions. After inspection, the exchange or refund will be processed via the original payment method.

Yes, all products are delivered within Riyadh and to designated areas as specified on our website. Delivery times depend on the type of product and the customer’s location. We ensure fast, safe delivery with tracking provided so customers can monitor the status of their orders until they arrive. Our goal is to provide a seamless and reliable delivery experience.

Absolutely. Almohtarfa Medical provides comprehensive after-sales services, including technical support, maintenance, and supply of spare parts. Our customer service team is dedicated to assisting customers with any issues after purchase and offering guidance on proper use, ensuring products perform optimally and have a long lifespan.

Yes, all products from Almohtarfa Medical are authentic and undergo strict quality and safety checks before being sold. We prioritize reliable, safe, and effective products to guarantee the comfort, health, and well-being of our users. Only approved materials and high-quality medical components are used in all our products.

Customers can contact us via phone, email, or the contact form available on our website. Our team is ready to answer all inquiries, provide expert advice, assist in choosing the right product, and track orders. We ensure a smooth and convenient experience for every customer from start to finish.

Proper maintenance is essential to ensure the longevity and performance of medical products. Regular cleaning, timely inspection, and following the manufacturer’s instructions help prevent wear and damage. Almohtarfa Medical provides detailed maintenance guidelines for each product and is available to offer support and tips for safe and effective use over time.

Yes, Almohtarfa Medical allows customers to place orders online with the option of paying on delivery within Riyadh. We also provide secure online payment options via bank cards. The ordering process is simple and safe, and our team ensures that all products are delivered in excellent condition with timely updates throughout the process.