Exchange & Return Policy

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  • Exchange & Return Policy

  1. Return and Exchange Period:
    Customers may request a return or exchange within 14 days of receiving the product, provided that the item is in its original, unused condition.

  2. Basic Return Conditions:

  • The product must be in its original manufacturer packaging with all contents included.

  • The original invoice or proof of purchase must be provided.

  • Returns or exchanges do not cover products damaged due to misuse or negligence.

  1. Non-Returnable Products:

  • Products that have been fully used or consumed.

  • Personal or medical items that cannot be resold for hygiene reasons.

  1. Return and Exchange Procedure:

  • Contact our customer service via phone or email to submit a return or exchange request.

  • Once the request is approved, customers will be guided on how to return the product according to store instructions.

  • After receiving and inspecting the product, the exchange will be processed, or a refund will be issued via the original payment method.

  1. Shipping Costs:
    Customers may bear the shipping cost in some return or exchange cases, depending on the product type and store policy.